Motor Finance Consumer Redress Scheme FAQs
Can I still make a complaint?
Yes. Customers can continue to contact Conister Bank regarding a historic motor finance agreement. If you have already contacted us, there is no need to submit another complaint.
Will all customers receive compensation?
No. Eligibility will depend on the specific circumstances of each finance agreement and the final requirements of the FCA scheme. Not all Conister motor finance customers will be eligible for compensation.
When will compensation be paid?
The FCA has stated that if the scheme proceeds following the legal challenge, compensation payments are expected to begin during 2027. The timing will depend on the outcome of the Tribunal proceedings and any subsequent decisions.
Do I need to use a claims management company?
No. You can contact Conister Bank directly free of charge using the link on this page. The FCA has also advised that customers do not need to use a claims management company or law firm in order to make a complaint.
More information
Read the full Motor Finance Consumer Redress Scheme update by clicking here