General Information FAQs
How do I make a complaint?
We are dedicated to exceeding your expectations with our service level. Yet, should you have any concerns, we are committed to working with you to resolve them effectively. For details on our complaint resolution process, please click here.
How can I contact you?
We’re always keen to help you with any queries or questions. Send us a secure message through the self-service portal or email us.
What do I do if I am worried about money?
If you're concerned about debt or meeting repayments, the important thing is not to hide or ignore it. The earlier you address a potential problem, the sooner you can take action to solve it, reducing stress and potentially saving money in the long run.
If you have a problem meeting your obligations to Conister you should contact us as early as possible. We're here to help.
What are cookies?
Cookies (sometimes known as a web cookies, Internet cookies, HTTP cookies or browser cookies) are tiny pieces of data that a web server creates and stores on your computer. This helps the server recognise you as you move around a website. If cookies weren't there, a lot of websites and services wouldn't function properly.