Cookie Policy
Last updated April 2024
To comply with the Privacy and Electronic Communications Regulations we periodically conduct a Cookie Audit of our website. This Cookie Audit was last updated on 26th July 2021.
Our website uses a number of cookies to store data on our visitor's computers.
To find out how to control the cookies that are created on your device please see this page. To find out how to delete cookies please see this page. For more information about managing cookies, please see http://www.aboutcookies.org/.
Cookies created by this website
This website creates a number of cookies, which are referred to as first party cookies as they are specific to the host site that created them. All the first-party cookies which are created do not store any personal or sensitive information, or anything that makes you personally identifiable to us. They are used for essential functionality such as security when processing form data or for analytics which helps us use anonymous visitor data to gain a better understanding of how people use our website.
Functionality cookies
We present a modal message and a header bar message when you first visit our website with some pertinent marketing information or service announcements. When these banners are closed we create a cookie to acknowledge the messages have been dismissed so that we do not show them on subsequent page views.
Analytics
We use Google Analytics to measure how users interact with website content.
|
Cookie name |
Default expiration time |
Description |
|
_ga |
2 years |
Used to distinguish users. |
|
_gid |
24 hours |
Used to distinguish users. |
|
_ gat |
1 Minute |
Used to throttle request rate |
Full details of the cookies which Google Analytics uses can be found in Cookies & Google Analytics in documentation for Google's Analytics tracking code. You can also read Google's Privacy Policy for Google Analytics.
We don't share the data that Google Analytics collects, and we don't believe that our use of Google Analytics is privacy-intrusive. We use the data that is collected in the following ways:
- to report, in aggregate, how our visitors find and use our website;
- to understand overall visitor behaviour; and
- to inform how we update and improve our website.
To opt out of our use of Google Analytics you may wish to consider using the Google Analytics Opt-out Browser Add-on.
Google Recaptcha
Our contact forms use a security feature called Google reCAPTCHA to protect against automated submissions, where users are expected to click an 'I am not a robot' checkbox.
reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis in order for the security feature to function.
Google Maps
We use Google Maps on the Contact Us page to provide detailed information on how to locate our offices. Google Maps stores up to four cookies: khcookie, NID, SNID and PREF. We use Google's interactive maps because we believe they provide a helpful way for our visitors to identify how best to travel to us. We use the Google Maps tools on the basis that Google adheres to its privacy policy and its terms of service for Google Maps.
Formstack
Some of our contact forms use a service called Formstack, which is a form builder tool. Formstack generate the forms and forward the submissions to Conister Bank. Formstack creates a cookie called AWSALBCORS which registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.
Other cookies
From time to time we may use additional external services on our website which may create cookies on your device. As we add new services or make changes that use cookies, we will update this cookie policy with the details.
If you have any concerns about the cookies we create or the way we aim to attain consent from you, please contact us and we'll be happy to answer your questions.