Collections Officer

Are you passionate about helping others navigate their financial challenges? Do you thrive in a dynamic environment where your skills in communication, negotiation, and problem-solving can make a real difference? 

We're looking for a dedicated Collections Officer to join our team. In this role, you'll play a crucial part in ensuring financial stability for our customers while working with a supportive team that values your professional growth and expertise.

If you're ready to contribute to a company that prioritises integrity, efficiency, and exceptional customer service, apply today and take the next step in your career with us.

Why this role is for you:

• Impactful Work - Help customers navigate their financial journey, ensuring their accounts are up-to-date and issues are resolved swiftly.
• Professional Growth - Engage with advanced technologies and systems to enhance your expertise in debt recovery and asset management.
• Supportive Environment - Work with a dynamic team dedicated to achieving the best outcomes for our customers and stakeholders.

Your role includes:

• Customer Engagement - Contact customers through various channels to manage arrears and ensure compliance with legal and regulatory standards.
• Data Management - Gather, verify, and update client information to maintain accurate records.
• Asset Protection - Follow asset recovery procedures and coordinate with external agents to safeguard stakeholder assets.
• Excellence in Service - Provide excellent customer service, adhering to policies for forbearance and supporting vulnerable customers.
• Compliance and Reporting - Ensure adherence to company policies, including Data Protection and Anti-Money Laundering regulations, while compiling and analysing data to report on delinquent accounts.

What we are looking for:

• Experience - Background in collections or customer service, ideally within financial services.
• Skills - Strong IT, analytical, and communication skills, with the ability to manage multiple tasks and stay calm under pressure.
• Education - Minimum of 5 GCSEs at Grade C or above, including Maths and English.
• Attributes - Compassionate, proactive, and a team player with excellent negotiation skills.